At CINIBOSS, we are committed to providing an excellent viewing experience for all our customers. We aim to ensure you enjoy the films and content you purchase through our platform. However, due to the nature of our pay-per-view (PPV) ticket-based business model, we have established the following Refund and Cancellation Policy:

1. General Refund & Cancellation Guidelines

• Pay-Per-View (PPV) Tickets: Each film or event you purchase through CINIBOSS is treated as a single ticket purchase for viewing access.
• Non-Refundable: Once a PPV ticket is purchased and access to the film is granted (whether you have started viewing or not), the purchase is non-refundable. This includes:
• All films, events, or content are purchased on a pay-per-view basis.
• Access to any film or content that has started streaming, even if you have not finished watching it.
• Cancellation Before Viewing: If you have purchased a PPV ticket but have not yet started streaming the film, you may request to cancel your ticket and receive a refund. This can be done through your CINIBOSS account or by contacting customer support before 12 hours of showtime.

2. Exceptions to the No-Refund Policy

CINIBOSS recognizes that exceptional circumstances may arise, and in certain cases, we may consider a refund or alternative solution:

• Technical Issues: If you experience a technical issue (e.g., streaming errors, playback problems) that prevents you from accessing the content you have purchased, we will investigate the issue promptly. If we cannot resolve the issue, you may be eligible for a refund or an alternative viewing option.
• Incorrect Content: If you receive the wrong film or content (e.g., a title that you did not purchase), please contact our support team for assistance. In these cases, a refund or a new PPV ticket will be issued.

3. Refund Process

• Refund Requests: To request a refund under the applicable exceptions or for an unused ticket (if applicable), please contact CINIBOSS customer support at support@ciniboss.com or through our website before 12 hours of showtime. Please include your Ticket Number, details of the issue, and any relevant information to help us process your request.
• Processing Time: Refunds will be processed within 7-10 business days once the request is approved. Refunds will be issued to the original method of payment.

4. Late Cancellation

• Post-Viewing Refunds: Refunds will not be issued for films or content that have already started streaming, even if the user has not finished watching. We recommend checking the film's availability and your viewing schedule before making a purchase.
• Partial Viewing: If you begin watching a film and encounter an issue, CINIBOSS is unable to offer partial refunds. We encourage users to test their internet connection and device compatibility before purchasing a ticket.

5. Account Termination & Refunds

• If your CINIBOSS account is terminated for any reason, you will not be eligible for a refund on any outstanding or future purchases.
• Any disputes related to account access or tickets purchased will be reviewed on a case-by-case basis.

6. Changes to the Policy

• CINIBOSS reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on the website and will be effective immediately upon publication.

7. Contact Us

If you have any questions or concerns regarding this policy, or if you need assistance with a refund or cancellation request, please reach out to our customer support team:

• Email: support@ciniboss.com